Good News! ACH Returns (Failed ACH Payments) will be automatically identified and posted to OnCare effective from today.


With today's upgrade, when an ACH transaction is returned, the following steps will take place automatically in OnCare:

  1. A payment reversal ledger entry called "ACH Payment Failed" will be posted to the Family Ledger. No need to do manual reversal entry.
  2. An email notification will be sent to the Director and the respective parent.
  3. The status of the ACH payment under the Review function will be updated to "Failed"

NOTE: You still need to check for ACH returns at CardPointe portal and record reversal entry manually in the ledger for all payments submitted prior to today's upgrade.


See attached document to learn more about the upgraded Card Connect Failed ACH Payment Handling.